Users are unable to locate the AI assistant icon in the Redwood Documentation Portal despite being logged in with valid credentials.
Attempts to access the AI assistant result in no visible icon or functionality.
Additionally, users may encounter console errors such as references to "GPT" when inspecting the site using development tools.
The issue arises due to potential network restrictions or firewall configurations blocking access to the AI assistant's backend service, specifically the URL `http://app.customgpt.ai/`.
This prevents the AI assistant from loading and functioning as intended.
The problem is not related to user permissions or restrictions from Redwood's side, as the AI assistant is available for all users.
To resolve this issue, follow these steps:
1. Verify External Access:
- Test accessing the Redwood Documentation Portal from an external internet source, such as a personal computer using a home internet connection or a mobile device using cellular data.
- Confirm if the AI assistant icon appears and functions correctly in this environment.
2. Check Firewall and Network Settings:
- Coordinate with your organization's IT team to ensure that the URL `http://app.customgpt.ai/` is not being blocked by the corporate firewall or network security policies.
- Request the IT team to whitelist or pre-approve the URL to allow seamless access.
3. Reattempt Access:
- After confirming that the URL is unblocked, log in to the Redwood Documentation Portal using your work network and verify if the AI assistant icon is now visible.
By following these steps, users should be able to resolve the issue and access the AI assistant in the Redwood Documentation Portal.
NOTE:
The AI assistant is currently in its early stages of implementation, and Redwood is actively working to enhance its capabilities. Future updates will include expanded functionality, such as integration with specific components like the Control Center.
- Users are encouraged to share feedback to help prioritize feature development and improvements.
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