BSC: Status handler sequence numbers on BSC template chains

June 09, 2024 09:43
Updated

Symptoms

In the BSC, Status handlers have fixed sequence numbers, but the BSC template and other chains may have been modified manually and, hence, have wrong sequence numbers.

Workaround

Login into the environment.
Check your user settings and ensure that you have the option Allow edit as XML is checked
Edit the chain having issues e.g. "CUS_TD_BSC_OneSided_MASTER_APAR"
Goto XML Tab
Search for <SequenceNumber>4</SequenceNumber> where the next value shows <Status>Error</Status>
Change the sequencenumber to 3 and save it (it shows then show something link this)

Note: Till the issue is fixed by the development team in version 2024.2.0.0, you can change the sequence number to the following if you come across a similar issue in other chains:
- - 1 for Canceled
  - 2 for Completed
  - 3 for Error
  - 4 for Killed
  - 5 for Unknown
  - 6 for Other
Once the above changes are saved in XML, Edit the chain again and update the status handler Killed to Go to End of Chain
Save and Close.