Known Issue: BOBJ process server is triggered Shutdown when BOBJ system is temporary down – Redwood

Symptoms

BOBJ process server gets triggered Shutdown, instead of going into Connecting, when BOBJ system is temporary down (ie for maintenance)

Workaround

Affected version

RunMyJobs 2023.3 - 2024.x

Resolution

This issue will be fixed in a future version

Reference

RSC-762

Error

ERROR 2024-03-10 06:28:39,488 GMT [Redwood SAPBObjService Connection Thread (xxx)] com.redwood.scheduler.connector.sap.bobj.service.BObjService - BOBJ connector for xxx: failed
com.redwood.scheduler.connector.sap.bobj.exception.BobjInvalidResponseException: JCS-139002: Bobj Invalid Response: 200: <?xml version='1.0' encoding='UTF-8'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Header/><soapenv:Body><soapenv:Fault xmlns:axis2ns2289="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>axis2ns2289:Server.generalException</faultcode><faultstring>The CMS system database is not available. The error cannot be rectified by the end user. Please report this error to your system or database administrator. (FWM 02088)</faultstring><detail><ns:DSWSException xmlns:ns="http://dsws.businessobjects.com/2007/06/01"><ID>S2</ID><Message>login The exception is of a known origin. (Error: FWM 01006)</Message><Operation>http://session.dsws.businessobjects.com/2007/06/01/login</Operation><CallStackTrace>com.crystaldecisions.sdk.exception.SDKException$CMSDatabaseUnavailable: The CMS system database is not available. The error cannot be rectified by the end user. Please report this error to your system or database administrator. (FWM 02088)&#xd;