Job from a Submitframe/Recurrence is skipped for unknown reason

Symptoms

A job from a Submitframe/Recurrence is Skipped for unknown reason

Cause

When you perform Cancel/Delay/Edit/RunNow on 'Selected process' from a recurrence than an entry is created in the JobGroup.Exclude field.

If you then sometime later edit the recurrence and change the Starttime, the excluded times will be recalculated, causing skipped entries in the future.

Example

- initial submit with 1-hour submitframe for 05:30
- perform Run Now at 10:41:15
- edit recurrence and set Start to 11:30
- after the 16:30 run the job got resubmitted for 18:30 (while expecting 17:30)

Workaround

Cancel the affected recurrence and newly submit it - possibly affected recurrences can be identified with following select in Support Servlet http://<host>:<port>/redwood/support or in a Report Definition

select jg.UniqueId
, jg.Exclude
, jg.JobDefinition
, jg.LatestJob
, jg.NextSubmitBaseTime
, jg.Status from JobGroup jg
where jg.Exclude is not stringnull
and jg.Status in ('A','H')

Note: when still having an Edited job in Scheduled status (ie when having Presubmit count > 1) then it may be better to wait with cancelling the recurrence until the Edited job has ran.

Affected version

RunMyJobs 9.1.x, - 2024.x

Resolution

This issue will be fixed in a future version

Reference 

RCORE-45413